Privacy Policy

Last Updated: 01 March 2025

Maiven ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us. By accessing or using our services, you consent to the practices described in this policy.

Information We Collect

1. Personal Information: We may collect personally identifiable information such as your name, email address, phone number, and other contact details when you provide them voluntarily. You may choose not to provide certain information, but this may limit your access to certain services.
2. Non-Personal Information: We may also collect non-personal information, such as browser type, device information, and usage data, to improve our services and for analytics.

Mixpanel Tracking

We use Mixpanel, an analytics service provided by Mixpanel, Inc., to collect and analyze non-personal information regarding your use of our website and services. Mixpanel uses cookies and other tracking technologies to gather data about user behavior, including but not limited to:

• Pages visited.
• Time spent on pages.
• Features used.
• Referring website or source.
• Frequency of use.

Mixpanel helps us better understand how our users engage with our services and enables us to improve the user experience. Mixpanel's use of the information is subject to its privacy policy, and you may review their policy for more details on how they handle this data.

 

Camera Access

We do store images or videos from our panelist's cameras. Video is being recorded while performing test and are being stored on server side. Camera is switched off immediately after each test. We want to assure you that the data from the tests you participate in will be used exclusively for research purposes that benefit our customers. Your privacy and data security are of utmost importance to us, and we are fully committed to safeguarding your information. Rest assured, your data will never be used for any other purposes.

How We Use Your Information

We may use your information for the following purposes:

• To provide, maintain, and improve our services.
• To respond to your inquiries or requests.
• To send you updates, newsletters, and marketing materials (you can opt out at any time).
• To detect and prevent fraud, security breaches, or misuse of our services.
• To comply with legal obligations.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission or storage is entirely secure, and we cannot guarantee absolute security.

 

Third-Party Services

We may use third-party services or vendors for various purposes, including data storage, analytics, and marketing. These third parties may have their privacy policies and practices that we do not control. We encourage you to review their policies.

Data Sharing

We do not sell, trade, or share your personal information with third parties for their marketing purposes. We may share your information with service providers, business partners, or in compliance with legal obligations.

 

Your Choices

You have choices regarding your personal information:

• You can access, update, or delete your personal information by contacting us.
• You can opt out of receiving marketing communications.
• You can disable cookies or tracking through your browser settings.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect or store personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top will indicate the latest revisions. Your continued use of our services after changes are made means you agree to the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us by sending email: support@maiven.com.